FAQs

1. What age children do you care for?

We care for children from 6 months to 5 years old across our Baby, Toddler, and Pre-School rooms. Each room is designed to meet the developmental needs of your child at every stage.

2. What are your opening hours?

We are open Monday to Friday from 7:30am to 6:00pm, 51 weeks of the year, closing only on bank holidays and for one week at Christmas.

3. Do you offer flexible sessions?

Yes. Families can choose from full days, morning sessions, or afternoon sessions. We recommend a minimum of two sessions per week to help children settle and form strong relationships.

4. What is included in the fees?

Our fees include:

• All meals, snacks, and drinks

• Freshly prepared, nutritious food

• Nappies and wipes for babies and toddlers

• Access to all indoor and outdoor learning spaces

• Qualified staff and daily learning updates

5. Do you accept government funding?

Yes. We accept 15-hour and 30-hour government-funded childcare for eligible families. We’re happy to help you check your eligibility and explain how this works within our nursery.

6. How do you help children settle in?

We offer a gradual settling-in process tailored to each child and family. This may include short visits, stay-and-play sessions, and increased hours over time so your child feels safe and confident.

7. How do you communicate with parents?

We provide daily updates through our parent app, including meals, naps, activities, and photos of your child’s learning. You can also speak to your child’s key person at drop-off or collection.

8. What happens if my child is unwell?

If your child is too unwell to attend, we’ll ask you to keep them at home. If they become unwell during the day, we will contact you to arrange collection as soon as possible.

9. Do children spend time outdoors?

Yes. We believe outdoor play is essential for development. Children enjoy daily access to our garden and outdoor learning spaces, weather permitting.

10. How do you keep children safe?

All staff are trained in safeguarding and first aid. Our nursery follows strict safety policies, secure entry systems, and regular risk assessments to ensure a safe environment.

11. What do children eat at nursery?

We provide balanced, nutritious meals prepared fresh each day. We cater for allergies, intolerances, and cultural or dietary preferences.

12. How do I book a place?

You can book a tour via our website or contact us by phone or email. After your visit, we’ll guide you through the registration process to secure your child’s place.

13. Can I visit before enrolling?

Absolutely. We encourage all families to book a tour so you can meet the team, see the rooms, and ask any questions.

14. Who will look after my child?

Your child will have a dedicated key person who supports their learning, development, and wellbeing while keeping you updated throughout their time with us.

15. How do I get in touch?

You can contact us via:
📞 Phone: [Insert number]
📧 Email: [Insert email]
📍 Or book a tour directly on our website.